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Trane Technologies Service Coordinator in Pine Brook, New Jersey

Service Coordinator

Pine Brook NJ 19 Chapin Rd, Pine Brook, New Jersey, United States

Service

Requisition # 2102516

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AtTrane Technologies® we Challenge Possible. Our brands – includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:

Trane in Pine Brook, NJ is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities:

  • Coordinates service resources, dispatches and assigns team members to project.

  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians

  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

  • Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications

  • Education: High School Diploma/GED required.

  • Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

  • Must be organized with the ability to multi-task and prioritize daily interruptions.

  • Must be detailed oriented and enjoy working in a fast paced environment.

  • Flexibility to work overtime/weekends, as required.

  • Knowledge of Word, Excel, Outlook, and Windows.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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