Job Information
Trane Technologies Account Development Associate in Earth City, Missouri
At Trane TechnologiesTM (https://www.tranetechnologies.com) and through our businesses including Trane® (https://www.trane.com) and Thermo King® (https://www.Thermoking.com) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
As the Account Development Associate, you will be a trusted advisor to customers who identified their needs and helps to resolve parts or equipment issues with sale and timely delivery of quality parts and solutions offerings. You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts services and offer solutions to ensure customer satisfaction and future sales. Successful Account Development Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support .
Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
Where is the work:
This position has been designated as On-Site.
Responsibilities:
Actively engages phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
Assists Account Managers to service accounts.
Actively searches for possible sales opportunities for Account Managers and District
Engages customers immediately when answering calls or when they enter store.
Provides technical support to customers.
Drives sales by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
Enter all orders as quotes.
Makes outbound calls including marketing new products.
Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
Flexibility to work overtime/weekends, as required.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Helps plan store customer and vendor events.
Completes training as required, including safety training, certification and testing.
Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
Understand and execute processes and standard work.
Identify new opportunities for process improvements.
Qualifications:
We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships.
Salary:
From $44,500 and up based on experience and will include a monthly incentive plan of 20%
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.