Job Information
Trane Technologies ServiceNow Solutions Engineer in Davidson, North Carolina
At Trane TechnologiesTM (https://www.tranetechnologies.com/) and through our businesses including Trane® (https://www.trane.com/) and Thermo King® (https://www.thermoking.com/) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
The ServiceNow Solutions Engineer plays a pivotal role within our ServiceNow Platform team, focusing on strategic oversight, evaluation of new features, and ensuring adherence to standards. This role requires a balance of deep functional and technical expertise in the ServiceNow platform, coupled with a track record of successful medium to large-scale implementations. While not primarily responsible for coding and development, the ideal candidate will provide guidance, review configurations, and contribute to Proof of Concepts (POCs), working closely with our service provider to ensure alignment with organizational goals and standards.
Are you a highly customer oriented and passionate ServiceNow professional that is rarely satisfied with “good enough”? In our business, continuous improvement and operational excellence delight our customers and fuel our greatest ambitions. In this role, you will play a key role in constructing and sustaining our platform capabilities and have significant visibility within our organization, necessitating interaction with leaders across all levels.
The ideal candidate is truly an explorer – finding potentially multiple ways to solve problems and making recommendations based on best practices, sustainability, and fit. He or she has exceptional communication skills with strong technical depth. In addition, he or she knows how to code expertly using one or more popular programming languages and can easily get up to speed on new and emerging technologies. Using APIs, building workflows, or integrating new features and capabilities is all in a day’s work for this individual.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support .
Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
This is a Remote position.
Responsibilities :
Deep Functional and Technical knowledge on the Platform, experience in delivering medium to large scale implementations.Possess Knowledge on IT Operations Management, configurations & ITOM offerings.
Evaluate business needs and propose suitable solutions for Low Code development, perform due diligence to arrive at an optimal solution considering technical feasibility.Provide guidance and technical leads on Design & Solutioning, Compliant with Enterprise Architecture.
Experience in maintaining CMDBs, Asset Management and other Asset/Configuration Management repositories in the Organization. Excellent understanding of Infrastructure configurations, CI classes and their relationships.
Integration Capabilities with third party applications using REST APIs, SOAP; Knowledge on Integration Hub and Flow Designer for creating Integrations and automating processes.
Perform ServiceNow Platform Upgrades; Identify and address performance bottlenecks in ServiceNow Instances.
Good knowledge on Event Management, Discovery, Service Mappings and Knowledge on HRSD will be a value add.Experience in Performance Analytics and reporting.
Effective communication, both written and verbal, is essential for engaging with internal and external stakeholders. Additionally, strong business acumen will be vital in conveying complex technical concepts in a clear and understandable manner to diverse audiences.
Qualifications :
ServiceNow Platform Expertise including its architecture, table structure and core functionalities; Configuring and customizing ServiceNow ITSM, ITOM, APM, CSM modules.
Experience with knowledge management and using AI/ML based search and Automation Techniques.
Hands on Experience with Flow Designers, REST APIs, P2P integrations with third party applications.
Deep knowledge on scripting, strong technical understanding of ServiceNow framework and Architecture.
Experience in version upgrades including Cloning, migration of data from instances.
Experience/Understanding in key techs within ServiceNow like MID Server Administration, ACLs, ATFs, Performance Analytics.
Create Technical documents & handbooks to present the application design, code & testing scripts.
Experience with Agile SCRUM and SAFe methodologies preferred.
Strong Understanding of Change & Release management & ITIL concepts.
Preferably CSA, CAD certifications.
Base Pay Range : $100,000 to $130,000.
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
*Benefits vary by region, business alignment, union involvement and employee status.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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