Job Information
Trane Technologies Product Support Leader in Columbia, South Carolina
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
Do you enjoy leading a team with common purpose of finding solutions for diverse customer applications? Are you passionate about the customer and employee experience? Then the Airside Product Support Leader is the role for you!
In this dynamic role, you will be leading our product support team that enables sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making. You will have the unique opportunity to play a critical role in offering the optimum mix of products, system, solutions, and competitive intelligence tools to drive the growth of our Airside business including:
Performance Climate Changer® air handlers
Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters)
VariTrane™ variable-air-volume units
Thrive at work and at home:
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support .
· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
Where is the work:
This position is eligible for a Hybrid work schedule (3 or more days onsite a week) and will be based out of our Columbia, SC location. (TAP to enter location)
Responsibilities:
Lead a team of Product Support Engineers in daily support of the field organization including ownership of customer satisfaction metrics. Support the weekly review and improvement process surrounding these metrics.
Create and manage talent management strategy utilizing skills matrix and talent succession planning methodologies. Based on this strategy, develop and coach team members in advancement of their technical knowledge as well as personal development goals.
Participate and coach team members in coordinated jobs pricing process aligned to business unit standard processes. Assist the field organization in developing bid strategies and optimizing the product bill of material.
Actively support equipment selection software, defect reduction and testing efforts through ongoing involvement in testing and system improvement activities.
Champion voice of customer efforts and their integration into portfolio and selection software strategies.
Partner with internal stakeholders to deliver insightful product, application, and selection training
Support the continued growth of the Columbia and Rushville customer site visit processes to deliver a delightful customer experience with our operations.
Assist Product Support Engineers in the resolution of conflicts with internal or external customers in the areas of, but not limited to, technical, systems, application, customer specification, job expediting and pricing questions.
Qualifications:
Bachelor’s degree in engineering, engineering technology, business or equivalent from a four year college or university
Minimum of 5 years combined working experience in areas of product management, marketing, sales, operations, and/or related fields.
People centric and values driven leader. Experience as a people manager preferred but not required.
Experience with Zendesk, or similar systems, a plus.
Possess strong executive presence and political acumen. Ability to effectively manage sales partner needs and expectations.
Proven ability to build effective relationships across a broad stakeholder group within a matrixed organization. This would include strong written and oral communication skills.
Demonstrated effective decision making skills in collaborative environment.
Base Compensation Range is $100,000 - $140,000.
Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.